Dubai Holding Trustline

Privacy Notice for


We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding LLC when you use our website. It explains how and why we use your personal data and applies to the personal data that you provide us.

We may use your personal data for any of the purposes described in this Notice. For more information about Dubai Holding LLC please see

References to "our", "us" or "we" within this Notice are to Dubai Holding LLC, Umm Suqeim Road P.O. Box 66000,


The Dubai Holding LLC is the data controller of your personal data. We decide how and why your personal data is processed.,

If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact


In this notice we refer to “processing” your “personal data”.

Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing, or deleting that data).

Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.


We process different categories of personal data to enable us to investigate the issue reported, and as further described below.

Contact Details: Includes home / personal mobile number and email address.

Identification data: Includes name

The reason these categories of personal data are processed, along with our lawful basis for doing so, are set out in the table below:

Personal Data Directly Obtained from You

Description of Processing: Purpose for Processing Category of Personal Data Lawful Basis
We process your personal data to comply with legal requirements and exercise or defend legal claims. Litigation & Disputes, Operations Contact Details, Identification data Legal Obligation, Legitimate Interest
We process your personal data for internal audit and risk management purposes Audit Purposes Contact Details, Identification data Legitimate Interests

Legitimate Interest

Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests, or broader societal benefits.


Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).

Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.


We do not share your personal data with entities outside of Dubai Holding LLC and its subsidiaries.


We do not profile or attempt to profile you based on your personal data that you share with us.


When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfil the purposes described in this Notice. Your personal data may be transferred within the Dubai Holding LLC’s group of companies, including the Dubai Holding LLC’s subsidiaries, and holding companies. Such transfers shall always be done in compliance with relevant data protection laws.

For transfers of personal data from the UK and European Economic Area (“EEA”) we transfer personal data to entities outside the EEA, under the EU Standard Data Protection Clauses. Further information about transfers can be obtained by contacting us using the following email address


Dubai Holding LLC has implemented technology and operational security measures to protect personal data from loss, misuse, alteration, or destruction. Only authorised persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.


You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.

Right to withdraw consent
Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address The withdrawal of consent will not affect any processing that was based on consent before its withdrawal.

Right to request correction of your personal data
You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us

Right to request correction of your personal data
You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us

European Data Protection Rights
Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:

  • Upon request, be provided access to, or copies of, your personal data that we process;
  • Upon request, restrict the processing of your personal data;
  • Upon request, delete your personal data which we process;
  • Object to our processing of your personal data; or
  • Upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.

It is important to understand that these rights are not absolute (e.g., their application may depend upon the Lawful basis we rely upon to process your personal data) and that we may require further information from you (e.g., to confirm your identity) to action your request.

If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.


If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at or by writing to us at: P.O. Box 66000, Dubai, United Arab Emirates. Please include your reply address when you write to us.


We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add, or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.

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